AS13030

Status Info

Ticket:#10233
Title:Outage: IPv6 Routing Issues
Duration:2016-08-15 12:00 - 2017-08-30 09:00
Severity (1-5):1
Status: Done

We are currently experience reccuring IPv6 routing issues in our network. Some customers can't reach certain IP addresses or the internet at whole.

Investigation is in progress.

Update 18.08.2016 16:15 CEST

We are tracking this issue in #10250.

Update 22.08.2016 16:15 CEST

The Maintenance in #10250 didn't resolve the Routing Issue.

Investigation is still in progress.There is no ETR yet.

Update 25.08.2016 11:00 CEST

We are in contact with our vendor, unfortunately still no ETR.

Update 31.08.2016 17:30 CEST

We have a workaround in place and hope this stabilizes the situation for IPv6 connectivity. Debugging with our vendor is still ongoing.

Update 25.10.2016 15:20 CEST

The case has been escalated at our supplier, both administratively and on a technical level. It is beeing processed by their 3rd level protocol team.

Update 16.12.2016

The router replace according to ticket #10611 did not solve the problem. Further technical support from our supplier is needed.

Update 15.03.2017

3rd level engineers of our vendor are still working on this issue. case has been escalated anew.

Update 10.05.2017

The engineers of our supplier found a failure in the LSA processing. They need advanced debug output so we have to install a specific debug software image: #11006

Update 06.06.2017

Since installing the debug software we have not been able to reproduce this issue again. We see the situation stable since more than two weeks now. Monitoring is still in place.

Update 30.08.2017

The issue we have experienced occurs only under very rare circumstances. Our vendor will close the defect in future releases. There is no other outage to be expected. This case is closed.

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