Why am I not reaching the maximum speed of my subscription in the speed tests?

Fiber7 has a nominal speed of respectively 1, 10 and 25 Gbit/s (gigabits per second). This does not necessarily mean 1'000, 10'000 and 25'000 Mbit/s (megabits per second), however. Under ideal conditions, the maximum possible speed is 940, 9'400 and 23'500 Mbit/s (the Ethernet throughput limit).

Equipment / Hardware

• Required standards for Ethernet cables:
  • 1 Gbit/s: at least Cat 5e
  • 10 Gbit/s: at least Cat 6
  • 25 Gbit/s: at least Cat 8
• Use weak routers or a switch as a router.
• The firewall rules of the router/firewall block the speed.
• Windows has firewall software activated by default, which slows things down massively.

WLAN instead of LAN

• The maximum speed cannot be reached via WLAN.
• WLAN connection is often slower and more unstable than a LAN connection (cable).
• Obstacles, distance to the router or interference (e.g. from neighbours) can greatly reduce performance.

Utilisation in the home network

• Other devices in the network (streaming, downloads, cloud backups) can consume bandwidth. These can also load unnoticed in the background. " ‘Intelligent’ devices such as smart TVs or voice assistants also consume bandwidth.

Test server or daytime

• In the evening (prime time), the network can be more heavily utilised - both by the provider (streaming service, gaming server, etc.) and the test server
• Speed tests depend on the selected test server. In this regard, we recommend that you select our speed test server (at Ookla) or run Iperf3 tests.

Hybrid7 XGS-PON (P2MP)

• With our Hybrid7 XGS-PON connection, a speed of 10 Gbit/s cannot be guaranteed, as this line is shared with up to 32 subscribers by the network operator. For more information read our blog.