Change of address
You're moving? No problem! We are also there for you at your new location and offer you the maximum Init7 performance at the same fixed price. Please tell us your new address and the date you expect to move directly in a new order and we will do the rest for you. It is as simple as that!
Let us know your moving date and your new service address in due time and we will take care of it, so that you can start surfing in your new home right away.
Migrate your Internet in only 3 steps:
1. Check availability
Please check the availability of our service at your new address with our MaxFix Checker and click on "Order now"
If there are any discrepancies to your current subscription, or if you still have questions about it, please feel free to contact us during our opening hours via the chat or directly via e-mail and 044 315 44 00.
Fill out the order form completely with your new data.
2. Note comment
Please write the following in the comment field:
Relocation Previous location: Samplestreet 1; 1661 Sample City Deactivation date: (desired date) Activation date at new location: (desired date)
This comment is important so that both locations are not invoiced at the same time.
3. Send order
As soon as you have fully entered all data, click on ”order“. You will then receive an e-mail with a confirmation link. Click on the link to finalize your order and lean back. We will arrange everything for you and get back to you as soon as possible.
For more information on contract periods, setup fees, delivery times, etc., please refer to our FAQ.
Change of subscriber
Are you moving, and would the new tenant like to continue using your current Init7 service? No problem. Proceed as follows:
- Fill out the Change of subscriber form and let us know who the new tenant is.
- The subscriber can only be changed if the new subscriber takes over the exact same service without any break.
- Important: You and the new tenant must both sign the form, otherwise the change of subscriber (contract resp. cancellation) is invalid.
- The new tenant concludes a new contract with a minimum duration of 12 months by signing the form.
- Payments which have already been made will be credited to you from the takeover date.
Benefits for the new subscriber
- No setup fees (no need to pay CHF 155)
- The internet is already up and running; no delivery time
Benefits for the old subscriber
- Init7 service can be cancelled early
- Payments which have already been made are paid back pro-rata