You move house? We'll come along!

Change of address

You're moving? No problem! We are also there for you at your new location and offer you the maximum Init7 performance at the same fixed price.

Migrate your Internet in only 3 steps:

1. Check availability

Please check the availability of our service at your new address with our Fiber Optic Check and click on "Order now"

If there are any discrepancies to your current subscription, or if you still have questions about it, please feel free to contact us via chat, e-mail or 044 315 44 00.

Fill out the order form completely with your new data.

2. Note comment

Please write the following in the comment field:

Previous location:
Samplestreet 1;
1661 Sample City

Deactivation date:
(desired date)

Activation date at new location:
(desired date)

This comment is important so that both locations are not invoiced at the same time.

3. Send order

As soon as you have fully entered all data, click on ”order“. You will then receive an e-mail with a confirmation link. Click on the link to finalize your order.

For more information on contract periods, setup fees, delivery times, etc., please refer to our FAQ.

Change of subscriber

Are you moving, and would the new tenant like to continue using your current Init7 service? No problem. Proceed as follows:

  • Fill out the Change of subscriber form and let us know who the new tenant is.
  • The subscriber can only be changed if the new subscriber takes over the exact same service without any break.
  • Important: You and the new tenant must both sign the form, otherwise the change of subscriber (contract resp. cancellation) is invalid.
  • The new tenant concludes a new contract with a minimum duration of 12 months by signing the form.
  • Payments which have already been made will be credited to you from the takeover date.

Change of subscriber

Benefits for the new subscriber

  • No setup fees
  • The internet is already up and running; no delivery time

Benefits for the old subscriber

  • Init7 service can be cancelled early
  • Payments which have already been made are paid back pro-rata