FAQ: Have a quick look here for the answer to your query before phoning us.

Fiber7

General questions

• Is Fiber7 available at my location?
  
• What costs are involved?
  
• How long does delivery of my Fiber7 port take?
  
• What happens after the order is received?
  
• When will payments be refunded in the event of a cancellation?
  
• What happens to my Fiber7 connection if I move to a new address?
  
• Can the new tenant at my former address take over my Fiber7 service?
  
  
  

Technical questions

• Can I use my current wireless router?
  
• How is the fibre patch cable supposed to be plugged in?
  
• How long can the fibre patch cable be?
  
• What is the default password for the MikroTik router?
  
• What is the default WiFi password for the MikroTik router?
  
• Which DNS server should I use?
  
• No IPv4 address any longer: DHCP lease time
  
• Trouble Ticket for DSL-clients
  
• Status Info
• How can I test the speed of my internet connection?
  
  
  

General information

• What is an OTO (Optical Termination Outlet)?
  
• What is an OTO ID?
  
• What is a BEP (Building Entry Point)?
  
• What technology is Fiber7 based on?
  
• Why Fiber7 is realised through one single fibre?
  
• Does Fiber7 support IPv6?
  
• Can I have a static IPv6 range?
  
• Can I get static IPv4 addresses?
• What about phishing/spam in Init7’s name, such as prize draws and so on?
• Data collection and privacy
• What is Init7’s stance on net neutrality?
  
  

TV7

• What are the requirements for the TV7 App?
  
• Why doesn’t TV7 have recording capability?
  
• How fast is changing channels (with the remote)?
  
• Can I tune into TV7 over WLAN?
  
• Can I watch TV7 on other devices besides Apple TV?
  
• Can I tune into radio programmes via TV7?
  
• Are there plans for TV7 to support 4K signal in future?
  
• Do I still have to pay Billag fees with TV7?
  
• I have TV7, so I no longer need my Cable TV connection. What do I have to do?
  
• Is it planned to make the EPG available separately from the TV7 App?