FAQ: Frequently Asked Questions

Have a quick look here for the answer to your query before phoning us.

General questions

• What costs are involved?
• How long does delivery of my Internet port take?
• What happens after the order is received?
• When will payments be refunded in the event of a cancellation?
• How do I cancel my Init7 subscription?

Relocation

• What happens to my Internet connection if I move to a new address?
• Can the new tenant at my former address take over my Internet service?

Technical questions

• Can I use my current wireless router?
• How can I test the speed of my internet connection?
• Does Init7 support IPv6?
• Can I have a static IPv6 range?
• Can I get static IPv4 addresses?
• How can I improve my FRITZ!Box WLAN connection?

Status info

• What maintenance or technical challenges are currently pending on our networks?

Data collection

• Data collection and privacy

Online security

• What about phishing/spam in Init7’s name, such as prize draws and so on?

Network policy

• What is Init7’s stance on net neutrality?

Fiber7-X2 and Fiber7-X

• As a Fiber7 customer, how do I upgrade to Fiber7-X2 or Fiber7-X?

Fiber7

General information

• Is Fiber7 available at my location?
• Trouble Ticket for Fiber7 clients

Technical questions

• What is an OTO (Optical Termination Outlet)?
• What is an OTO ID?
• What is a BEP (Building Entry Point)?
• What technology is Fiber7 based on?
• Why Fiber7 is realised through one single fibre?
• How is the fibre patch cable supposed to be plugged in?
• How long can the fibre patch cable be?
• What is the default password for the MikroTik router?
• What is the default WiFi password for the MikroTik router?
• Which DNS server should I use?
• No IPv4 address any longer: DHCP lease time

Hybrid7

General information

• What is the difference between P2P and P2MP?
• Trouble Ticket for Hybrid7 clients

Technical questions

• Why can my router not connect to Hybrid7?

Crossover7

Technical questions

• What do I have to take into account when initially setting up Crossover7?
• Trouble Ticket for Crossover7 clients

Copper 7

General information

• Trouble Ticket for DSL-clients

TV7

General questions

• What are the requirements for the TV7 App?
• Why doesn’t TV7 have recording capability?
• How long are replay TV shows available?
• How fast is changing channels (with the remote)?
• Can I tune into TV7 over WLAN?
• On which devices can I watch TV7?
• Can I tune into radio programmes via TV7?
• Are there plans for TV7 to support 4K signal in future?
• Do I still have to pay Billag fees with TV7?
• I have TV7, so I no longer need my Cable TV connection. What do I have to do?
• Is it planned to make the EPG available separately from the TV7 App?
• Does the TV7 App also work on mobile and tablet?

Android TV

• Which Android devices and systems support TV7?
• Where can I buy Android TV devices?
• Where can I download the TV7 App for Android?

Apple TV

• Which Apple devices and systems support TV7?
• Which remote controls work with the TV7 app on Apple TV?
• Where can I buy Apple TV devices?
• Where can I download the TV7 App for Apple?

TV7 Manual AppleTV